No matter whether it's the product, quality, delivery, ordering process or something else entirely. Your satisfaction is important to us. Please give us feedback at any time using the contact form, stating your order number. You will find the order number in your order confirmation email.

Describe your problem to us and together we will quickly and easily find a satisfactory solution for you.

VANA donates 1% of its annual profits to 1% FOR THE PLANET and is preparing for B-Corp certification.

You can find out more under Sustainability & Transparency .

We work with non-profit organizations in Latin America whose goal is to guarantee prosperity and independence in the villages.

For example, our plant-dyed clothing is handwoven by around 400 families in a traditional way and with love.

It is important to us that your new favorite piece has "soul." And that cannot be achieved through mass production. That is why each of our products is made by hand.

In every area possible, our goal is to keep our carbon footprint as low as possible and to be part of a better tomorrow.

Would you like some examples?

We use DHL and their CO2 offsetting GoGreen program to ship the packages and make CO2 offsets for every PERC certified flyer that comes with our packages. Our stickers on tissue paper are biodegradable.

Uns ist wichtig, dass Kaufentscheidungen bewusst getroffen werden. Somit tragen wir gemeinsam zu weniger unnötigen Konsum und zu mehr Nachhaltigkeit bei.

Dennoch verstehen wir, dass man sich online weniger gut ein Bild des Produkts machen kann, als vor Ort. Daher ist unser Versand und Retoure kostenlos, um dir die maximale Sicherheit zu geben.

Ungenutzte Ware, die sich im Originalzustand befindet, kann innerhalb 30 Tagen retourniert werden.

Mehr Informationen findest du unter "Wie starte ich den Rückversand?" in diesem Abschnitt.

Solltest du wider Erwarten Mängel festgestellt haben oder unzufrieden mit deinem Produkt sein, schreibe uns gerne über das Kontaktformular unter Angabe deiner Bestellnummer und wir klären weitere Möglichkeiten.

You can order from VANA throughout the EU.

Delivery address for orders already placed

We will process your order quickly to ensure that it is dispatched as quickly as possible. To change the delivery address , please write to us using the contact form and state the order number. You will find the order number in your order confirmation email.

If the goods are not yet ready for dispatch, we will be happy to implement your request.

Change delivery address during the order process

To change the delivery address during the ordering process, simply go back by clicking on "Information" above.

Change delivery address for future orders

You can easily change your delivery address for future orders by logging into the customer portal and clicking on "View addresses" under "Account details" on the right-hand side.

We process your order quickly to ensure that it is dispatched as quickly as possible. To make changes or cancel, please use our contact form and state the order number. You will find the order number in your order confirmation email.

If the goods are not yet ready for dispatch, we will be happy to implement your request.

As soon as your package leaves our warehouse, we will send you an email with the shipping details and a link to track your shipment. Please note that it may take some time for the tracking information to become available as the data is transmitted by the shipping service provider.

To start the cancellation/return process, please write to us using the contact form, stating the order number and the item number(s) you would like to return. You will find the order number and item number(s) in your order email.

Please write us a reason for the return so that we can continue to improve in the future.

Once we have started processing, we will send you a return label. The return costs with DHL GoGreen are €6.50.

If, contrary to expectations, you have discovered defects or are dissatisfied with your product, please write to us using the contact form, stating your order number, and we will clarify further options.

Drop off at the parcel shop

After you have received the return slip from us, you can drop off the package at the parcel shop indicated on the sticker.

Secure packaging

Our unique items are important to us. Please ensure that items such as crockery are packaged securely. If you need help with this, please write to us using the contact form.

With a few exceptions *, you can return the item free of charge within 30 days without giving any reason. Please note, however, that the item must be unused and in its original condition.

To start the cancellation/return process, please write to us using the contact form, stating the order number and the item numbers you would like to return. You will find the order number and item number(s) in your order email.

If, contrary to expectations, you have discovered defects or are dissatisfied with your product, please write to us using the contact form, stating your order number, and we will clarify further options.

You can find more information in our General Terms and Conditions under the heading “Right of Withdrawal”.

*Exceptions : Due to the logistical cooperation with suppliers and manufacturers, a few products are unfortunately excluded from free returns. These are indicated accordingly in the product description.

Once we have received your return, we will refund your return within 14 days. The refund will be made using the same payment method you used to make your purchase. You will receive a confirmation by email as soon as the refund has been processed.

If your return has not been processed after 14 days, please contact us using the contact form and tell us your order number. You will find the order number in your order email.

That's not quite right.

The handwork in all processes creates uniqueness. Unlike with machine or industrial production, there are sometimes small, sometimes larger deviations. That is exactly what makes the pieces unique. The charm. The uniqueness.

You can find examples and explanations here .

Of course we have prepared something for you: see the example photos .

Using the size chart we try to give you as good an idea of ​​the sizes as possible.

If you are unsure or need support, we will of course be happy to help you. Simply send us your questions using the contact form , referring to the product you are interested in.

We will get back to you as soon as possible.

You can find our care instructions here .

This varies depending on the product.

From clothing that is manufactured in the traditional way by hundreds of families in Latin America through non-profit organizations to wood products that are produced regionally and sustainably from local wood from Bavaria, for example.

What is important to us is that unique items are produced as sustainably as possible and, above all, manufactured under fair conditions and wages.

We are always in close contact and also work on site, for example in Latin America, to fulfill our promise.

Details about the individual products can be found under Sustainability & Transparency

The products are made by hand in the traditional way, similar to an arts and crafts market. This makes them special and unique and gives you the opportunity to express yourself with a one-of-a-kind item.

At the same time, thanks to fair pay, the products have a positive impact on the families and artisans who produce them in Latin America.

It is important to us that your new favorite piece has "soul." And that cannot be achieved through mass production.

A number of factors are taken into account when determining the price. A large part of the price is, of course, the fair wages of the craftsmen. But design development, marketing, customer support, logistics and storage also have to be taken into account.

Our goal is to be able to make a valuable contribution to this system in a sustainable and long-term way. Therefore, our focus is clearly not on the cheapest price, but on the best overall package. From paying the craftsmen properly to a fabulous shopping experience to the point where you can express your personality even more with wonderful, handmade products.